Search found 9 matches

by Katie@ALA
Tue Apr 23, 2019 11:23 am
Forum: ALA - GAP Insurance Discount
Topic: Hello from ALA Insurance!
Replies: 15
Views: 10082

Re: Hello from ALA Insurance!

Hi RickZ That's no problem at all - thanks for spotting that, we'll definitely need to add that question if it's missing! If you buy a GAP policy with us and change or sell your car early we will daily pro rata the original policy premium and use that as a credit against a new policy - there is no f...
by Katie@ALA
Thu Apr 18, 2019 3:37 pm
Forum: ALA - GAP Insurance Discount
Topic: Hello from ALA Insurance!
Replies: 15
Views: 10082

Re: Hello from ALA Insurance!

Hi RickZ Thanks for your message and considering ALA for GAP insurance. I'm very sorry, unfortunately we don't have Alloy and Tyre insurance available at the moment. We are in the process of arranging this with a new underwriter but we don't know how long it might take to finalise. As much as we wou...
by Katie@ALA
Wed Sep 12, 2018 9:50 am
Forum: ALA - GAP Insurance Discount
Topic: Hello from ALA Insurance!
Replies: 15
Views: 10082

Re: Hello from ALA Insurance!

Hi jgedwards

No problem at all, that's great and please let me know if you have any other questions at all :D

Thanks,
Katie
by Katie@ALA
Mon Sep 03, 2018 4:56 pm
Forum: ALA - GAP Insurance Discount
Topic: Hello from ALA Insurance!
Replies: 15
Views: 10082

Re: Hello from ALA Insurance!

Hi jgedwards Just a quick update in relation to your query about our Tyre insurance - the underwriters have confirmed that they won't consider extending the current offering to included 21" tyres at this stage. I am sorry that we can't help with that at the moment and if you do have any questions at...
by Katie@ALA
Mon Sep 03, 2018 4:53 pm
Forum: ALA - GAP Insurance Discount
Topic: Hello from ALA Insurance!
Replies: 15
Views: 10082

Re: Hello from ALA Insurance!

Hi Curious2 Thanks for your question. We can still offer you GAP insurance but it is a slightly different type - we can only offer Back to Invoice + or Vehicle Replacement + within 365 days of you taking delivery of the car. After that we can offer an Agreed Value GAP policy - we use the Glass's Gui...
by Katie@ALA
Mon Sep 03, 2018 11:01 am
Forum: ALA - GAP Insurance Discount
Topic: Hello from ALA Insurance!
Replies: 15
Views: 10082

Re: Hello from ALA Insurance!

Hi Nomad

You're more than welcome.

In relation to your wife's car, unfortunately we cannot cover cars which have been originally registered outside of the UK.

I'm sorry that we can't help with this but if you do have any other questions please do not hesitate to contact me.

Thanks,
Katie
by Katie@ALA
Fri Aug 31, 2018 12:28 pm
Forum: ALA - GAP Insurance Discount
Topic: Hello from ALA Insurance!
Replies: 15
Views: 10082

Re: Hello from ALA Insurance!

Hello jgedwards Thanks for getting in touch. I completely understand, and unfortunately the underwriters impose the 20" size limit and won't allow us to offer cover for any tyres which have a larger diameter than this. We have asked the question of the underwriters before and we will ask them again ...
by Katie@ALA
Mon Aug 06, 2018 11:56 am
Forum: ALA - GAP Insurance Discount
Topic: Hello from ALA Insurance!
Replies: 15
Views: 10082

Re: Hello from ALA Insurance!

Hi Nomad Thanks for getting in touch :D The extension policies were something we were keen to offer to our customers, and the underwriters did offer this for a short while as a trial period however for various reasons they decided not to continue with this long term. There is still an option once th...
by Katie@ALA
Thu Aug 02, 2018 3:42 pm
Forum: ALA - GAP Insurance Discount
Topic: Hello from ALA Insurance!
Replies: 15
Views: 10082

Hello from ALA Insurance!

Hello! Just a bit of an introduction - my name's Katie and I work for ALA (www.ala.co.uk). We've been on the forum for a while and (with permission!) we wanted to get a bit more involved. :D ALA is the UK’s largest online GAP provider and we've specialised in this type of cover for almost 15 years. ...