I expected better - any similar poor experiences with Porsche?

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mark-yorkshire
Posts: 2600
Joined: Thu Jan 23, 2014 8:34 pm

Re: I expected better - any similar poor experiences with Porsche?

Post by mark-yorkshire » Wed Jan 09, 2019 8:32 pm

Suggest you call Porsche customer services and express your dissatisfaction.
2018. Macan SD Volcano Grey
2015 . Macan SD . Agate grey. Sold at 23,000 miles.
2014. Macan SD . Jet black. Sold at 8,000 miles.
2012. 981 Boxster PDK . Agate grey. Sold
2010. 987.2 Cayman PDK. Aqua blue. Sold.


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Wing Commander
Posts: 12895
Joined: Tue Oct 06, 2015 5:43 pm
Location: Swindon

Re: I expected better - any similar poor experiences with Porsche?

Post by Wing Commander » Wed Jan 09, 2019 9:03 pm

mark-yorkshire wrote:
Wed Jan 09, 2019 8:32 pm
Suggest you call Porsche customer services and express your dissatisfaction.
...maybe after having gone to the top in the OPC, by talking to the DP...
Simon

Sold: 2016 Rhodium Silver Macan 2.0
Sold: 2013 Platinum Silver 911 (991.1) C2
Sold: 2017 Carmine Red Panamera 4
Mine: 991.2 Carrera T Racing Yellow http://www.porsche-code.com/PJCIIPK4


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happy days
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Joined: Fri Jan 13, 2017 12:33 pm
Location: Warrenpoint, N Ireland

Re: I expected better - any similar poor experiences with Porsche?

Post by happy days » Fri Jan 11, 2019 12:19 pm

Is it the facelift model? If it is, then I would suspect that parts are actually hard to come by. Our SD needed a warranty oil cooler radiator replacement and it was about two months arriving in stock. I wouldn't worry unduly at this stage, but as others have said, voice your concerns to the DP in writing.
Macan S D
718 S


smithy37
Posts: 336
Joined: Mon Feb 09, 2015 12:27 pm

Re: I expected better - any similar poor experiences with Porsche?

Post by smithy37 » Sat Jan 12, 2019 1:12 pm

I had very similar issues to you as my car was a brand new model. Had issues sourcing a battery. Issues sourcing a fuel injector, etc. All of this kept the car off the road. It only got a little bit uncomfortable for me when they started to fob me off (very long story) and I got the dealer principle involved. I got a 911 loaner that I had repeatedly asked for (and was denied) and he bridged the communication gap. I eventually traded the car back after my car was back and forth to the dealer and was able to “swap” it for a brand new 911. All of this wouldn’t have been possible without the dealer principle getting involved.

Handing it back is a little premature if you ask me. Although, keep an eye on the time frame. You have 6 months under consumer law to reject. I suspect your dealer will do all he can to dissuade you from doing this. Maybe incentives, or the like. You may burn your bridges with this particular OPC if you insist on handing it back. It will be a headache for them.

Talk to your dealer principle via email as this will create a trail and possibly do the same with Porsche GB.

Good luck and keep us all informed.
Porsche Carrera 4 GTS
http://www.porsche-code.com/PKRMKA12

Sold in Jan 2019 - Cayenne Turbo (E3):
http://www.porsche-code.com/PKZ1C4D3
Collected April 18

Sold in 2018 - Macan Turbo (15):
http://www.porsche-code.com/PFHCRLI8


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VanB
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Re: I expected better - any similar poor experiences with Porsche?

Post by VanB » Sat Jan 12, 2019 2:31 pm

I doubt this is representative of most people's experiences but, as Smithy says, keep an eye on the timeline as, if no satisfactory solution, you can still reject the car. I'm not sure, and others will know this, but I think you have to give the dealer 3 opportunities to correct the fault before you can reject the car.
Current - 991.2 GTS C4 GT Silver
Previous: Macan GTS Night Blue
Previous: 981 Cayman S Agate


Col Lamb
Posts: 6683
Joined: Fri Oct 30, 2015 8:38 pm
Location: Lancashire

Re: I expected better - any similar poor experiences with Porsche?

Post by Col Lamb » Sat Jan 12, 2019 2:57 pm

Sage advice above.

If you intend to reject do be aware that there is a legal fixed timescale in which you can do this.
Col
Macan Turbo
Air, 20” wheels, ACC, Pano, SurCam, 14w, LEDs, PS+, Int Light Pack, Heated seats and Steering, spare wheel
SC, Privacy glass, PDK gear, SD mirrors, Met Black, partial garnet.

Prior Macan SD similar spec to Turbo


Fairynuff
Posts: 53
Joined: Mon Oct 08, 2018 6:19 pm

Re: I expected better - any similar poor experiences with Porsche?

Post by Fairynuff » Sat Jan 12, 2019 3:33 pm

In my experience (complaining) you are wasting your time with Customer.Assistance@Porsche.co.uk try contact@porsche.de. And, if anyone has got Oliver Blume's email address please let me have it.


ec1jones
Posts: 3
Joined: Tue Jan 08, 2019 8:21 pm

Re: I expected better - any similar poor experiences with Porsche?

Post by ec1jones » Sat Jan 19, 2019 8:24 am

Update ... I did most of above (thanks for all your advice) - dealer, head office etc. But also consulted a lawyer.

After 4 weeks off road, it turns out Porsche could not fix my car as the parts do not yet exist and they have no timeframe for when they will be added to their inventory, manufactured and available. Required a ‘minor component’ to fix but it’s failure was considered ‘major’ issue. So it was just an unroadworthy car with no time table for how long it would be off road.

Given it was only two days old when it packed up, I was advised to formally reject as faulty, which I did, at which point Porsche Mayfair/Porsche given me a brand new car - slightly higher spec so as to avoid waiting to June for manufacture - which is good, as a goodwill gesture. Will be delivered to me next week I’m told.

So the six week saga has an end in sight, I’m happy with the outcome, and all’s well that ends well (hopefully)! Hopefully can just get on now and enjoy my new car ...


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Tom 2000
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Location: Norn Iron

Re: I expected better - any similar poor experiences with Porsche?

Post by Tom 2000 » Sat Jan 19, 2019 9:08 am

Sorted. An annoying wait but that's life. Happy motoring.
Macan SD Vocano Grey. LEDs, Pano Roof, PSE, Sports Chrono, PASM, Sports Design Mirrors, 21" Sports Classics in Black, lots of other extras.
http://www.porsche-code.com/PJ2XHAR5 for the day that this works again.


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MikeM
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Re: I expected better - any similar poor experiences with Porsche?

Post by MikeM » Sat Jan 19, 2019 9:19 am

Sound result, they came through you had a free ride for a few weeks and hopefully your better specced replacement is registered as a 2019 vehicle that's a double upgrade. I would be certainly be very happy with that outcome 👍
2008. Boxster S Sport: basalt black, black interior (sold)
2012. 991 S: aqua blue, platinum interior (sold)
2016. Macan Turbo: volcano grey, agate and pebble interior (current) http://www.porsche-code.com/PHKPBML4


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