I expected better - any similar poor experiences with Porsche?
Posted: Tue Jan 08, 2019 9:23 pm
I took delivery of my new 2019 Macan on 14 December from Porsche Mayfair. At the time of handover the car came up with various faults and warnings on the display - ACC and something else, but they all reset once engine was restarted by the sales person.
With 202 miles on the clock another fault came up on the motorway - "Engine control fault - consult dealer - driving permitted", which I did.
Porsche Mayfair came and took the car off me on 17 December [said they took it to Porsche East London] and left me with another pretty much brand new Macan demonstrator, albeit with a full spec of all the optional extras.
23 days later I am none the wiser as to what is actually wrong with my [brand new] car and when it will be fixed! They say they need a part, but are vague about what and when it will be done. How long do Porsche parts usually take to come - they say it's because it's a new model that parts are taking longer?
Porsche Mayfair communication is lamentable - I only get the vaguest of updates when I ask for them. I finally contacted Porsche UK yesterday - who made all the right noises, but not a peep from them again today with what's actually going on. I've got to the point of saying either swap my car for the demonstrator I've had for nearly a month ... or clarify what the problem is with my car, fix it [once and for all] and return it to me within a reasonable/agreed timeframe - not this seemingly open-ended approach.
This is my first Porsche and I'm concerned I've bought a 'lemon' - it's all a bit disappointing to say the least - has anyone else had such a poor experience?!
With 202 miles on the clock another fault came up on the motorway - "Engine control fault - consult dealer - driving permitted", which I did.
Porsche Mayfair came and took the car off me on 17 December [said they took it to Porsche East London] and left me with another pretty much brand new Macan demonstrator, albeit with a full spec of all the optional extras.
23 days later I am none the wiser as to what is actually wrong with my [brand new] car and when it will be fixed! They say they need a part, but are vague about what and when it will be done. How long do Porsche parts usually take to come - they say it's because it's a new model that parts are taking longer?
Porsche Mayfair communication is lamentable - I only get the vaguest of updates when I ask for them. I finally contacted Porsche UK yesterday - who made all the right noises, but not a peep from them again today with what's actually going on. I've got to the point of saying either swap my car for the demonstrator I've had for nearly a month ... or clarify what the problem is with my car, fix it [once and for all] and return it to me within a reasonable/agreed timeframe - not this seemingly open-ended approach.
This is my first Porsche and I'm concerned I've bought a 'lemon' - it's all a bit disappointing to say the least - has anyone else had such a poor experience?!