Disappointed

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djkentai
Posts: 38
Joined: Sun Apr 07, 2019 9:01 pm
Location: norfolk

Post by djkentai »

Brand new 2019 Macan S
Brand new 2019 Macan S Had it for 2 days picked it up last Friday put 103 miles on the clock , warning lights appeared on dash Saturday evening PLEASE CONTACT YOUR DEALER vehicle can be driven . engine shut down into limp mode , it would drive but no acceleration and wouldn't rev above about 1500 rpm . been back at the dealers since Monday of this week , can't find a problem but have ordered me a new part which MIGHT be the issue (which needs to be shipped from Germany which takes 5 days to get here ) suffice to say pretty p§§§§d about it . been told hopefully I will get the car back next Friday .

Told them they have had the car longer than I have and hope they enjoyed banking my £71'000 (less deposit ) I gave them on collection. SE been very apologetic at the end of the day its not his fault. Ive had Audis nearly 20 years NEVER had one issue . thought it was time for a brand change .
Certainly taken the shine away from what should have been a lovely first few days with this car. On the plus side the small amount of time I did drive it , I loved every second absolutely fantastic ride and drive .

Next Friday can't come soo enough

Col Lamb
Posts: 9323
Joined: Fri Oct 30, 2015 8:38 pm
Location: Lancashire

Post by Col Lamb »

Bummer

Hope they have given you a great loaner.
Col
Macan Turbo
Air, 20” wheels, ACC, Pano, SurCam, 14w, LEDs, PS+, Int Light Pack, Heated seats and Steering, spare wheel, SC, Privacy glass, PDK gear, SD mirrors, Met Black, rear airbags
djkentai
Posts: 38
Joined: Sun Apr 07, 2019 9:01 pm
Location: norfolk

Post by djkentai »

Col Lamb wrote: Sat Jun 15, 2019 3:55 pm Bummer

Hope they have given you a great loaner.


BASE macan , was hoping for something nicer its all they had at short notice
Fairynuff
Posts: 466
Joined: Mon Oct 08, 2018 6:19 pm

Post by Fairynuff »

djkentai wrote: Sat Jun 15, 2019 3:51 pm Brand new 2019 Macan S Had it for 2 days picked it up last Friday put 103 miles on the clock , warning lights appeared on dash Saturday evening PLEASE CONTACT YOUR DEALER vehicle can be driven .
Worrying, very worrying and frankly what's even more worrying this type of post is not the first I've read on this forum. Doubly poor for a marque that sells on the superiority of its engineering
djkentai wrote: Sat Jun 15, 2019 3:51 pm I've had Audis nearly 20 years NEVER had one issue . thought it was time for a brand change .
Me too (10 years) and I've just 'given away' my Q5 which never put a foot wrong in 4 years. If I don't get the same reliability from the Macan (at twice the price) I will be writing letters for the next 4 years.
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Pivot
Posts: 1535
Joined: Sun Sep 09, 2018 7:41 pm

Post by Pivot »

@djkentai, sorry to hear about your experience.

I would talk to the Dealer Principal to see how they will compensate me, e.g. give me the Sales Managers 911 Turbo for the duration of fixing it... they can ride the BASE model!
Current: 911 Carrera T - PPM9RU51
On order: 911 Targa 4S - PPDV8NY4
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Wing Commander
Posts: 19874
Joined: Tue Oct 06, 2015 5:43 pm
Location: Wiltshire

Post by Wing Commander »

^^^ Not so sure about the 911 Turbo. My Sales Manager kindly lent me her car on a previous occasion - her company BMW, albeit a 4-Series Convertible. ;)

I don’t even think the Dealership Principal would be swanning around in a 911 Turbo.
Simon

Sold: 2016 Rhodium Silver Macan 2.0
Sold: 2013 Platinum Silver 911 (991.1) C2
Sold: 2017 Carmine Red Panamera 4
Mine: 991.2 Carrera T Racing Yellow 06/04/2018
mark-yorkshire
Posts: 3253
Joined: Thu Jan 23, 2014 8:34 pm

Post by mark-yorkshire »

Wing Commander wrote: Mon Jun 17, 2019 7:23 pm ^^^ Not so sure about the 911 Turbo. My Sales Manager kindly lent me her car on a previous occasion - her company BMW, albeit a 4-Series Convertible. ;)

I don’t even think the Dealership Principal would be swanning around in a 911 Turbo.
Back in 2012 I went to collect a new 981 Boxster and to the dealers embarrassment the car would not start ( simple wiring fault ). The dealer offered me a newly registered demo 911 Turbo to drive the 100 miles home and keep for a few days until my new car was sorted and then trailered to me. A few days after I got my new car delivered it then suffered a fuel pump failure and had to be trailered back again.
2021. Macan 2.0 Gentian. 12/21
2019. 718 Boxster T Carrara white.
2018. Macan SD Volcano.
2005. 987.1 Boxster S. Black.
2015 . Macan SD . Agate grey.
2014. Macan SD . Jet black.
2012. 981 Boxster PDK . Agate.
2010. 987.2 Cayman PDK. Aqua.
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Wing Commander
Posts: 19874
Joined: Tue Oct 06, 2015 5:43 pm
Location: Wiltshire

Post by Wing Commander »

^^^ You certainly won The Loan Car Lottery on that occasion, Mark! :)
Simon

Sold: 2016 Rhodium Silver Macan 2.0
Sold: 2013 Platinum Silver 911 (991.1) C2
Sold: 2017 Carmine Red Panamera 4
Mine: 991.2 Carrera T Racing Yellow 06/04/2018
mark-yorkshire
Posts: 3253
Joined: Thu Jan 23, 2014 8:34 pm

Post by mark-yorkshire »

Wing Commander wrote: Mon Jun 17, 2019 7:39 pm ^^^ You certainly won The Loan Car Lottery on that occasion, Mark! :)
It was fully loaded as well. My son was well impressed.
2021. Macan 2.0 Gentian. 12/21
2019. 718 Boxster T Carrara white.
2018. Macan SD Volcano.
2005. 987.1 Boxster S. Black.
2015 . Macan SD . Agate grey.
2014. Macan SD . Jet black.
2012. 981 Boxster PDK . Agate.
2010. 987.2 Cayman PDK. Aqua.
djkentai
Posts: 38
Joined: Sun Apr 07, 2019 9:01 pm
Location: norfolk

Post by djkentai »

Still got my car part hasn't arrived yet from Germany :| :| , hopefully be here on Friday , I will be trying to extract some gesture of goodwill from the dealer . was thinking some free services for the future :lol: :lol: , i'll keep you posted on the outcome .

On a separate note the base Macan actually isn't that bad at all , mind you I have only driven it twice , its obviously not as quick as the S model but I guess for a base model Porsche it is certainly an acceptable drive .
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