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Configurator Access Problem
Posted: Wed Oct 13, 2021 3:10 pm
by PorscheMack
Probably not the best place to ask about this particular technical issue but here goes.. When I try to load the Porsche Configurator on my Samsung tablet it doesn't allow me to spec any options just shows pictures of car etc.. I have no problems when using my Android mobile phone. Any suggestions much appreciated
Re: Configurator Access Problem
Posted: Wed Oct 13, 2021 3:22 pm
by Sniperob
Are you using Chrome on both devices?
Re: Configurator Access Problem
Posted: Wed Oct 13, 2021 4:36 pm
by PorscheMack
Sniperob wrote: ↑Wed Oct 13, 2021 3:22 pm
Are you using Chrome on both devices?
Yes.
Re: Configurator Access Problem
Posted: Wed Oct 13, 2021 5:08 pm
by Sniperob
PorscheMack wrote: ↑Wed Oct 13, 2021 4:36 pm
Sniperob wrote: ↑Wed Oct 13, 2021 3:22 pm
Are you using Chrome on both devices?
Yes.
Does it work if you try the configurator in a new incognito tab on your tablet?
Re: Configurator Access Problem
Posted: Wed Oct 13, 2021 5:37 pm
by PorscheMack
Sniperob wrote: ↑Wed Oct 13, 2021 5:08 pm
PorscheMack wrote: ↑Wed Oct 13, 2021 4:36 pm
Sniperob wrote: ↑Wed Oct 13, 2021 3:22 pm
Are you using Chrome on both devices?
Yes.
Does it work if you try the configurator in a new incognito tab on your tablet?
No. Tried that and other Browsers but still no good. I think it did work a couple of months ago but I usually use my phone but would be useful to have it available on my tablet as I'm changing my spec on a regular basis at the mom
Re: Configurator Access Problem
Posted: Wed Oct 13, 2021 5:53 pm
by Sniperob
That's odd especially that you are seeing the same thing using different browsers, it shows it can't be a problem with the browser settings or anything that's cached.
I know someone who has a Samsung tablet so I will see if I can replicate the issue when I get a chance. I have a Samsung phone and it works fine on that and also works fine on my iPad.
Re: Configurator Access Problem
Posted: Wed Oct 13, 2021 6:39 pm
by Wing Commander
Works fine on my ancient iPad!
Re: Configurator Access Problem
Posted: Wed Oct 13, 2021 7:27 pm
by Neil1911
It's working with Chrome and Firefox on my Samsung S2 tablet, I'm posting this with it now, although it seems a bit slow although that could be down to the number of you guys who seem to hammer it 24 x 7 these days
However, Chrome has been objecting to me accessing this forum for the last couple of weeks, saying it's not a secure link:
"
Your connection is not private
Attackers might be trying to steal your information from www.macanforums.co.uk (for example, passwords, messages or credit cards). Learn more
NET::ERR_CERT_AUTHORITY_INVALID"
Again it's fine in Firefox.