Configurator Access Problem

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PorscheMack
Posts: 295
Joined: Mon Jul 12, 2021 3:46 pm

Post by PorscheMack » Wed Oct 13, 2021 3:10 pm

Probably not the best place to ask about this particular technical issue but here goes.. When I try to load the Porsche Configurator on my Samsung tablet it doesn't allow me to spec any options just shows pictures of car etc.. I have no problems when using my Android mobile phone. Any suggestions much appreciated :D

Sniperob
Posts: 13
Joined: Mon Sep 27, 2021 12:29 pm

Post by Sniperob » Wed Oct 13, 2021 3:22 pm

Are you using Chrome on both devices?
First Porsche ordered September 2021: http://www.porsche-code.com/PN5EWC31

Awaiting build and delivery date

PorscheMack
Posts: 295
Joined: Mon Jul 12, 2021 3:46 pm

Post by PorscheMack » Wed Oct 13, 2021 4:36 pm

Sniperob wrote:
Wed Oct 13, 2021 3:22 pm
Are you using Chrome on both devices?
Yes.

Sniperob
Posts: 13
Joined: Mon Sep 27, 2021 12:29 pm

Post by Sniperob » Wed Oct 13, 2021 5:08 pm

PorscheMack wrote:
Wed Oct 13, 2021 4:36 pm
Sniperob wrote:
Wed Oct 13, 2021 3:22 pm
Are you using Chrome on both devices?
Yes.
Does it work if you try the configurator in a new incognito tab on your tablet?
First Porsche ordered September 2021: http://www.porsche-code.com/PN5EWC31

Awaiting build and delivery date

PorscheMack
Posts: 295
Joined: Mon Jul 12, 2021 3:46 pm

Post by PorscheMack » Wed Oct 13, 2021 5:37 pm

Sniperob wrote:
Wed Oct 13, 2021 5:08 pm
PorscheMack wrote:
Wed Oct 13, 2021 4:36 pm
Sniperob wrote:
Wed Oct 13, 2021 3:22 pm
Are you using Chrome on both devices?
Yes.
Does it work if you try the configurator in a new incognito tab on your tablet?
No. Tried that and other Browsers but still no good. I think it did work a couple of months ago but I usually use my phone but would be useful to have it available on my tablet as I'm changing my spec on a regular basis at the mom :D

Sniperob
Posts: 13
Joined: Mon Sep 27, 2021 12:29 pm

Post by Sniperob » Wed Oct 13, 2021 5:53 pm

That's odd especially that you are seeing the same thing using different browsers, it shows it can't be a problem with the browser settings or anything that's cached.

I know someone who has a Samsung tablet so I will see if I can replicate the issue when I get a chance. I have a Samsung phone and it works fine on that and also works fine on my iPad.
First Porsche ordered September 2021: http://www.porsche-code.com/PN5EWC31

Awaiting build and delivery date

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Wing Commander
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Location: Swindon

Post by Wing Commander » Wed Oct 13, 2021 6:39 pm

Works fine on my ancient iPad! :P
Simon

Sold: 2016 Rhodium Silver Macan 2.0
Sold: 2013 Platinum Silver 911 (991.1) C2
Sold: 2017 Carmine Red Panamera 4
Mine: 991.2 Carrera T Racing Yellow http://www.porsche-code.com/PJCIIPK4

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Neil1911
Posts: 491
Joined: Sun Apr 14, 2019 12:00 pm
Location: Sheffield, England

Post by Neil1911 » Wed Oct 13, 2021 7:27 pm

It's working with Chrome and Firefox on my Samsung S2 tablet, I'm posting this with it now, although it seems a bit slow although that could be down to the number of you guys who seem to hammer it 24 x 7 these days :lol:
However, Chrome has been objecting to me accessing this forum for the last couple of weeks, saying it's not a secure link:
"Your connection is not private
Attackers might be trying to steal your information from www.macanforums.co.uk (for example, passwords, messages or credit cards). Learn more
NET::ERR_CERT_AUTHORITY_INVALID
"
Again it's fine in Firefox.
2020 S: another Volcano Grey, 18" Macan Wheels +Spare, 14 way seats, ACC, Air Susp, PASM, Roof rails, Heated Screen & Front Seats, 75l tank, Comfort Lighting, PS+, ParkAssist with rev camera and smokers pack!

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