Have to say porsche customer service was excellent when I needed them yesterday.
I was missing a dust cap for one of my wheels. No idea where it's gone but noticed it while washing.
Called my OPC and receptionist directed my call straight to spares department and within 3 minutes they had the part and availability on screen and said I will have it the next day.
All free of charge and it arrived today.
The simplest of phone calls and easiest solution.
I spent a while searching on eBay / Amazon etc for the silver / grey dust caps (same as what I have) when I should have just called my OPC.
Another happy customer
Porsche customer service
..and the best thing (for them) is that you'll go back.....it can be so easy to "delight" customers, and contrasts with the recent post where a used car customer was refused new wheel centres
1st Sapphire SD
2nd Sapphire GTS
viewtopic.php?f=23&t=4296
Current 992 S Cab
viewtopic.php?f=23&t=9845&p=196465#p196465
2nd Sapphire GTS
viewtopic.php?f=23&t=4296
Current 992 S Cab
viewtopic.php?f=23&t=9845&p=196465#p196465
- Wing Commander
- Posts: 19876
- Joined: Tue Oct 06, 2015 5:43 pm
- Location: Wiltshire
Well done to your OPC, Kas!
Simon
Sold: 2016 Rhodium Silver Macan 2.0
Sold: 2013 Platinum Silver 911 (991.1) C2
Sold: 2017 Carmine Red Panamera 4
Mine: 991.2 Carrera T Racing Yellow 06/04/2018
Sold: 2016 Rhodium Silver Macan 2.0
Sold: 2013 Platinum Silver 911 (991.1) C2
Sold: 2017 Carmine Red Panamera 4
Mine: 991.2 Carrera T Racing Yellow 06/04/2018
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- Posts: 2522
- Joined: Thu Jul 28, 2016 8:38 pm
I find the simple things like this is what a lot of companies can't do.
Usually you call up and you are passed around to about 10 people and someone will call you back.
Then you call for the xxx time and they say sorry we don't do that part.
It was getting through to the first person who was clearly trained to do their job. Good old fashioned customer service.
Usually you call up and you are passed around to about 10 people and someone will call you back.
Then you call for the xxx time and they say sorry we don't do that part.
It was getting through to the first person who was clearly trained to do their job. Good old fashioned customer service.
GTS
Agree with Paul that this is precisely how a Porsche dealership should behave and creates a really positive impression for pennies in cost.
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
Current - 991.2 GTS C4 GT Silver
Previous: Macan GTS Night Blue
Previous: 981 Cayman S Agate
Previous: Macan GTS Night Blue
Previous: 981 Cayman S Agate
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- Posts: 546
- Joined: Fri Oct 23, 2015 4:03 pm
For a dust cap?
2017 Turbo - Night Blue / Expresso
BMW M2
BMW M2
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- Posts: 1807
- Joined: Fri Jan 13, 2017 12:33 pm
- Location: Warrenpoint, N Ireland
Who were the OPC? Nice to give them recognition on here?
Macan S D
718 S
718 S
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- Posts: 2522
- Joined: Thu Jul 28, 2016 8:38 pm
OPC was Colchester.happy days wrote: βThu Sep 07, 2017 8:09 am Who were the OPC? Nice to give them recognition on here?
Very well organised OPC ime.
The after sales service has been spot on. Not that i have needed them much
GTS
Paul is spot on, I've had my SD for 12 months now and in that time my OPC have topped up the oil and adblue FOC, now that keeps me happy plus over my three years of Porsche ownership I've always been made to feel "important" by all OPC staff whenever I have needed anything resolving, in todays markets its the best way to keep clients
GTS Delivered April 2018
WWW.porsche-code.com/PJKSBKF1
WWW.porsche-code.com/PJKSBKF1
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- Posts: 1807
- Joined: Fri Jan 13, 2017 12:33 pm
- Location: Warrenpoint, N Ireland
Our McCann is in for a service tomorrow, although it's Mrs H that is taking it in. We'll see what Belfast are like, but in the past they were excellent.
Macan S D
718 S
718 S
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