Page 5 of 7

Re: Drainage ducts need cleaning Sir. Kerching!!

Posted: Sat Nov 30, 2019 1:23 pm
by Rigger
Well, after thinking my roof leak was fixed it seems that I was a bit premature in my thinking. The leak is back, drivers side carpet sodden, pax side damp. Looks like a call to the OPC again on Monday. Oh, and I stand by my earlier comment..... no pano roof for me on the next car......

Re: Drainage ducts need cleaning Sir. Kerching!!

Posted: Mon Dec 02, 2019 8:00 pm
by adam b
Paul wrote:
Thu Nov 28, 2019 1:45 pm
!!😱
Cleaning out the drain hole in the fuel filler cap area?
Pop it round, for £120 I’ll do it for you!😉😉
correction - it was bulkhead (so I assume below windscreen) not fuel filler cap

Re: Drainage ducts need cleaning Sir. Kerching!!

Posted: Mon Dec 02, 2019 11:11 pm
by Paul
Ah, in that case, I’ll let them do it..😉

Re: Drainage ducts need cleaning Sir. Kerching!!

Posted: Wed Dec 04, 2019 11:24 am
by wizzzard
Received a call from the service team who are completing a 111 point so that I can extend the warranty. Apparently I have a drainage duct blockage and it will cost me £200 to resolve.

Will update once I have spoken to them to try and argue the validity.

Re: Drainage ducts need cleaning Sir. Kerching!!

Posted: Wed Dec 04, 2019 3:13 pm
by CharlesElliott
The Porshce procedure for clearing the ducts is to feed a wire up from the exit which in both cases is behind the wheel arch liners so requires them to be removed - so basically the charge is for labour to remove / refit the liners.

The front ducts are accessible from the top so you could feed something down, although as the debris enters from the top it would make more sense to feed from the bottom as Porsche recommend. The rear ducts aren't accessible without removing the glass so you can only really do it from the bottom.

Re: Drainage ducts need cleaning Sir. Kerching!!

Posted: Wed Dec 04, 2019 6:22 pm
by gasgas1
I would challenge on the basis of design not fit for purpose?

Re: Drainage ducts need cleaning Sir. Kerching!!

Posted: Wed Dec 04, 2019 7:52 pm
by GWL
gasgas1 wrote:
Wed Dec 04, 2019 6:22 pm
I would challenge on the basis of design not fit for purpose?
Don't think you'll get far with that. Try telling a house builder your roof guttering isn't fit for purpose when it gets blocked by moss & leaves...

Re: Drainage ducts need cleaning Sir. Kerching!!

Posted: Thu Dec 05, 2019 8:59 pm
by adam b
CharlesElliott wrote:
Wed Dec 04, 2019 3:13 pm
The Porshce procedure for clearing the ducts is to feed a wire up from the exit which in both cases is behind the wheel arch liners so requires them to be removed - so basically the charge is for labour to remove / refit the liners.

The front ducts are accessible from the top so you could feed something down, although as the debris enters from the top it would make more sense to feed from the bottom as Porsche recommend. The rear ducts aren't accessible without removing the glass so you can only really do it from the bottom.
OPC also told me they trim the ends of the duct as they narrow at the bottom which obviously makes the issue more likely

Re: Drainage ducts need cleaning Sir. Kerching!!

Posted: Sat Feb 22, 2020 2:32 pm
by Dandock
Despite having extended the warranty with all the associated checks 12 months ago I am now told that the rear drains are blocked - £270 quoted to resolve!! £270 :o :o

Although she lives outside I rarely park under trees (birds) and definitely not with the sunroof open.

My mind says this is a design fault, being inadequate for normal conditions. If they know it occurs under normal conditions then it is inadequate.

Re: Drainage ducts need cleaning Sir. Kerching!!

Posted: Sat Feb 22, 2020 6:38 pm
by Rigger
Be wary of paying for the drainage ducts to be cleaned. I have had numerous issue with my pano roof leaking....... in the boot, in the drivers well and in the passengers footwell. The car has only done 13000 miles in 3 years and no it doesn’t sit under trees.

After going through the drainage duct cleaning process and numerous trips to the OPC the fault was eventually traced to a “bonding issue” with the frame of the pano roof. So far, all is now well. However, it has put me off keeping the car as a long termer. I was going to pay off the pcp but alas no longer. The pano roof problem and the steep depreciation have put paid to that. If I go down the Macan route for the replacement it will definitely be without the pano roof.

To be fair to the OPC team, they went out of their way to resolve the problem and make good. At one point I thought they were going to say that my dash cam routing had caused the problem in order to absolve themselves of responsibility. To their credit they didn’t take this route and were entirely fair and customer focussed throughout the process.