Ex Porsche Chauffeur/Taxi Vehicles

All Porsche Macan Related Discussion
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Rab J
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Joined: Fri Oct 30, 2015 7:48 am
Location: Ballymena

Post by Rab J »

It just goes to show that even with the best of dealerships, Porsche that is, its still very much buyer beware.
Macan GTS Carmine with 21" black sports classics ---Gone
991.2 GTS Carmine 2WD ---Gone
Cayenne E-Hybrid Coupe Jet Black
http://www.porsche-code.com/PL86QK50

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RickZ
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Joined: Sat Mar 09, 2019 12:06 pm

Post by RickZ »

Thanks for all your feedback. I've done some reading on the "Consumer Protection from Unfair Trading regulations 2008" which protects consumers against the situation I'm in. This morning I Emailed the OPC quoting this regulation and as they appear to be dragging their heels I requested they treat the situation with the urgency it deserves and decide on a resolution.
Vulcano Grey 2019 Macan 2.0
White 2017 Macan 2.0 returned to OPC for full refund
Blue 2017 Audi SQ5 sold
White 2016 Merc GLC Coup Premium Plus sold
Grey 2015 Audi S5 cabrio sold
White 2014 Audi SQ5 diesel sold
Macananon
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Joined: Tue Nov 15, 2016 12:15 pm

Post by Macananon »

As I mentioned in an earlier thread, you have 30 days to reject the car for a full refund. Given the facts you have presented just go for it.

https://www.directline.com/car-cover/kn ... -a-new-car
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RickZ
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Joined: Sat Mar 09, 2019 12:06 pm

Post by RickZ »

Macananon wrote: Tue Apr 02, 2019 9:09 am As I mentioned in an earlier thread, you have 30 days to reject the car for a full refund. Given the facts you have presented just go for it.

https://www.directline.com/car-cover/kn ... -a-new-car
Unfortunately I'm now outside the "Consumer Rights Act 2015" 30 day rule though I have documented proof I raised my issues well before 30 days expired. I have no complaint about the way the OPC responded to pan roof seal damage and faulty transfer box which would be covered by the Consumer Rights Act. My issue is with their failure to inform me the Macan I purchased had been one of 100 Porsche vehicles leased out for use as a taxi's, this omission influenced my decision to purchase the Macan, this is covered under the "Consumer Protection from Unfair Trading regulations 2008".
Vulcano Grey 2019 Macan 2.0
White 2017 Macan 2.0 returned to OPC for full refund
Blue 2017 Audi SQ5 sold
White 2016 Merc GLC Coup Premium Plus sold
Grey 2015 Audi S5 cabrio sold
White 2014 Audi SQ5 diesel sold
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VanB
Posts: 3730
Joined: Wed Sep 21, 2016 6:58 pm

Post by VanB »

Get on Twitter and start making some noise. They really don’t like that!
Current - 991.2 GTS C4 GT Silver
Previous: Macan GTS Night Blue
Previous: 981 Cayman S Agate
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RickZ
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Joined: Sat Mar 09, 2019 12:06 pm

Post by RickZ »

VanB wrote: Tue Apr 02, 2019 11:50 am Get on Twitter and start making some noise. They really don’t like that!
Unfortunately my limit's Facebook and I've raised it on the Macan forum there...
Vulcano Grey 2019 Macan 2.0
White 2017 Macan 2.0 returned to OPC for full refund
Blue 2017 Audi SQ5 sold
White 2016 Merc GLC Coup Premium Plus sold
Grey 2015 Audi S5 cabrio sold
White 2014 Audi SQ5 diesel sold
r1flyguy
Posts: 438
Joined: Thu Nov 30, 2017 5:21 pm
Location: Worcestershire
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Post by r1flyguy »

RickZ wrote: Tue Apr 02, 2019 1:12 pm
VanB wrote: Tue Apr 02, 2019 11:50 am Get on Twitter and start making some noise. They really don’t like that!
Unfortunately my limit's Facebook and I've raised it on the Macan forum there...
If you want to shout about it then get on twitter. Its not rocket science and your trying to get porsche to action your complaints.

Don't restrict yourself to facebook when your looking for advice and likes!!!

Use as many social platforms as you can otherwise 1 grievance on a narcissist’s paradise is hardly going to shout ‘porsche are liars’
Macan GTS collected 01/092022 - PN4IVH48

Previous - 2015 Macan SD
Previous - 991.1 TTS met an untimely and sad end.
Previous - 2008 997 Turbo traded for TurboS
Previous - 2003 986 BoxsterS Sold due to needing a 3rd seat :D
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RickZ
Posts: 185
Joined: Sat Mar 09, 2019 12:06 pm

Post by RickZ »

The Facebook Macan forum isn't public, think I'll hang fire with Twitter until I understand it more. If things get messy with my OPC and Porsche, splattering it all over the public domain may not help my cause.

Things escalated to the OPC Principal who invited me for a meeting with the outcome being he would contact Porsche GB to ascertain the history of my Macan. Eventually he informed of the Gett chauffeur/taxi deal, I asked for more info on how my Macan was involved. With a bit of digging and a few phone calls I found out myself and became aware of the "Consumer Protection from Unfair Trading regulations 2008". When he failed to contact me again I informed him of my findings and asked what he'd managed to find. That was 2 days ago, I'm getting the feeling dialog has stopped. Tomorrow if I don't hear anything I plan to request they take the Macan back and refund my payment. If I still don't anything I'll raise it with Porsche GB....
Vulcano Grey 2019 Macan 2.0
White 2017 Macan 2.0 returned to OPC for full refund
Blue 2017 Audi SQ5 sold
White 2016 Merc GLC Coup Premium Plus sold
Grey 2015 Audi S5 cabrio sold
White 2014 Audi SQ5 diesel sold
Fairynuff
Posts: 466
Joined: Mon Oct 08, 2018 6:19 pm

Post by Fairynuff »

RickZ wrote: Wed Apr 03, 2019 11:20 pm If I still don't anything I'll raise it with Porsche GB....
You may find that referring your complaint to Porsche GB is asking the culprit to judge themselves responsible, you might get Porsche GB to jump a little higher if you get to them through their boss at . . . . contact@porsche.de
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RickZ
Posts: 185
Joined: Sat Mar 09, 2019 12:06 pm

Post by RickZ »

Fairynuff wrote: Thu Apr 04, 2019 2:51 pm
You may find that referring your complaint to Porsche GB is asking the culprit to judge themselves responsible, you might get Porsche GB to jump a little higher if you get to them through their boss at . . . . contact@porsche.de
Thanks Fairynuff that's worth considering, I wonder if they'd refer it straight back to Porsche UK. I did wonder how Porsche UK would react given they should have supplied the full history of my Macan to the OPC that bought it from them under the "Consumer Protection from Unfair Trading Regulations (CPUTR) 2008”.
Vulcano Grey 2019 Macan 2.0
White 2017 Macan 2.0 returned to OPC for full refund
Blue 2017 Audi SQ5 sold
White 2016 Merc GLC Coup Premium Plus sold
Grey 2015 Audi S5 cabrio sold
White 2014 Audi SQ5 diesel sold
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