That sucks.andreas wrote: ↑Fri Jul 21, 2017 5:58 pmOne of our cars is a 2011 Freelander. A couple of years ago, I got an email from a market research company working for JLR, offering me £100 if I'd let them send a "mystery shopper" along with me next time the Freelander was serviced. So I said yes, and a month or so later the car was booked in for a routine service and that morning I met the mystery shopper guy in a car park near the LR dealership. He was kitted out with a covert video system. We went to the dealership, and he came in with me. We sat in the service reception and I introduced him as a friend who was going to give me a lift home. Only took a few minutes to book the car in, and we left, after agreeing that the car would be ready for collection at 5.30pm.
So, at 5.30pm I met the mystery shopper again, and he drove me back to the dealership. We went to service reception, sat down and I asked the service advisor if they'd found anything to comment on. "Oh," he said "we haven't looked at the car, been really busy today, we're stacked up with cars out the back. Can you bring it in again another day?"
The mystery shopper guy later told me he'd never experienced anything quite as bad, but was ecstatic about having videoed the exchange, as he said it would become notorious in the LR network!
And I still got my £100 cheque!
On one Jag service I sat facing the one person on the service desk at 17:00 for 1/2 hour whilst they were on the phone, there was quite a queue of other customers awaiting their turn to collect by the time I had my keys.
On another occasion it took them 3/4 hour to actually find my key, strangely they had the paperwork and bill ready.
As I have said before the worst was the car being off road for 3 weeks after a sensor failure and Jags inability to squeeze the car into their schedule for what would have been a 1/4 hour fix.
Mind you Audi was booked in for a service, I arrived the service guy said what mileage has it got and I said 15k he went out to the car and reset the service software and said it was set wrong and it would not need a service for another six months. Car traded in three months later.