Disappointing.
Damage to my car was minimal. Bumper cracks and scrapes, broken license plate, messed up cameras.
Polo suffered a bit more damage with most of the front body work hanging off and a buckled bonnet.
No airbags deployed. Nobody hurt.
The eye opener for me was how the insurance companies handled it.
Mine, Elephant (Admiral) was so so when reporting it. It was a Bank Holiday Sunday when I called.
They agreed it would not be my fault and would get my car repaired and claim off the other side.
I'd have to use one of their approved repair shops, my NCB would be protected and basically everything fine.
Except: there was no Porsche-approved repair shop that they use within 50 miles of my location.
WTF? So if I followed this path, my car have no access to Porsche parts and the work would not be Porsche Approved. The "repair" would do more financial damage than the lady who crashed into me!
Option? Well sir, you can use a workshop of your choosing, but you'd have to pay your excess, possibly lose your NCB and then use Admiral Legal to reclaim all losses from the other party.
Bugger, I thought.
So the next day, Bank Holiday Monday, I had a call from her insurance company, Shiela's Wheels (Esure).
"Sorry to hear you had an accident with one of our customers, glad you are ok, yes, it's entirely our fault and we'll make sure you're looked after."
Cautiously, I ask if they have a Porsche Approved workshop I could use nearby. "Of course sir, there are three. Which would you like?"
And can we have Enterprise call you about a replacement car, or if you don't need one, we can just send you some money."
Much nicer.
The workshop came to collect my car (and returned it today - fingers cross, it's all ok - looks fine).
Sheila's Wheels sent me some money as I didn't need a replacement car immediately (I had visitors so nowhere to park it).
I called them a week later and asked for a car, and Enterprise called me and gave me a Mercedes C200 EQ.
I know Enterprise have a reputation for charging you your entire excess for a small scratch, but these guys were actually pretty good/friendly and didn't even charge me for the fuel I used.
So this was my first experience of an insurance claim, and it wasn't quite as traumatic as I anticipated.
And I learned three important things.
- You really should have an insurance company that can fix your car without making it worse.
- Sheila's Wheels were very helpful and accommodating. I always want to crash into someone insured by them. I will probably switch my insurance to them on next renewal.
- Android Auto is a pile of shite, more on that later, perhaps.