It's a shame, as apart from help on the tech side, the OPC have been top notch. I think that the in-car tech is moving more quickly than the knowledge of some SEs.
Yes, but why do they offer BS advice instead of saying I don't know I'll get someone who does. Assuming there is at least one person in the OPC with a grip on this. Might be an assumption too far.
I genuinely think that the Connect, Connect +, Apple Carplay etc stuff is beyond the knowledge/comfort zone of most staff in the OPC. The Retail Manager admitted that it wasn't her strong point. She said that the SE in question was the tech expert of the OPC and he's the one who said don't bother with an SD card, just change your phone contract to unlimited data! I honestly imagine that this might be a weak spot of up to date expertise in many OPCs. There is certainly a lot more knowledge on here regarding in-car tech than there is at my (otherwise excellent) OPC.