Porsche Connect registration issues solved

Audio, Navigation, Electronic Issues and Fixes
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Ian.g
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Location: Worcestershire

Porsche Connect registration issues solved

Post by Ian.g » Fri Apr 28, 2017 6:34 pm

Ironically I have been pleased with the PCM/Bluetooth aspect of my Macan however that is probably because I didn't spec Connect+ and therefore had lower expectations. The phone works well and I can stream music. Sat nav OK so far. I suppose I am not coming from a car with a well specced IT system.


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Ian.g
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Location: Worcestershire

Porsche Connect registration issues solved

Post by Ian.g » Fri Apr 28, 2017 6:35 pm

So my top tip is to expect that it won't work or do anything useful and you might be pleasantly surprised. Not what you want from a £50-70k car though.


goron59
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Porsche Connect registration issues solved

Post by goron59 » Sat Apr 29, 2017 6:37 pm

Online updates is still broken I see.




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CharlesElliott
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Porsche Connect registration issues solved

Post by CharlesElliott » Sat Apr 29, 2017 9:53 pm

I did email Porsche about the map updates. There customer communication was good in that someone tried to call me more than once to explain - but I was traveling and didn't take the calls. They then emailed me to say that it was limited to 3 region updates per year to avoid data costs. Now I don't believe the data cost bit, I assume it is actually perceived piracy opportunities. I replied saying that 3 regions wasn't even enough to update for a trip to Europe....for which they apologised and said that the dealer could do a full update FoC.
Macan GTS: PH1UFLL8


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Hawkeye
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Porsche Connect registration issues solved

Post by Hawkeye » Sat Apr 29, 2017 11:35 pm

So my top tip is to expect that it won't work or do anything useful and you might be pleasantly surprised. Not what you want from a £50-70k car though.


I guess expectations are key. I find that with the latest addition of all the apps, plus the standard nav / infotainment and Apple Car Play, I am more than happy with the level of tech in the car. I'm not sure what else I might want it to do. I still find the most annoying thing in the car that it blasts out music every time I turn it on!
Macan S Diesel delivered Oct 6th. http://www.porsche-code.com/PHI3WP95.


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daftpuddin
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Joined: Tue Dec 08, 2015 11:51 am

Porsche Connect registration issues solved

Post by daftpuddin » Sun Apr 30, 2017 1:37 pm

How long are people waiting for the "invitation"? Been told it may be a few weeks - pretty meaningless. Nearly two months waiting now,chasing up OPC makes no difference.


goron59
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Joined: Sun Aug 09, 2015 10:15 am

Porsche Connect registration issues solved

Post by goron59 » Sun Apr 30, 2017 3:34 pm

Well it was over 2 months for me, but once they got to the bottom of the problem is was about 8 hours.

All the information you need to get it resolved is in the top post.


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daftpuddin
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Porsche Connect registration issues solved

Post by daftpuddin » Sun Apr 30, 2017 4:00 pm

That's good to know. Thanks for this, really helpful


Jeeves
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Joined: Fri Jan 23, 2015 12:30 pm

Porsche Connect registration issues solved

Post by Jeeves » Sun Apr 30, 2017 4:09 pm

How long are people waiting for the "invitation"? Been told it may be a few weeks - pretty meaningless. Nearly two months waiting now,chasing up OPC makes no difference.


Was about 2 weeks for me.



goron59
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Joined: Sun Aug 09, 2015 10:15 am

Porsche Connect registration issues solved

Post by goron59 » Sun Apr 30, 2017 9:58 pm

I thought I'd persevere with the online update thing (see error pics above) so whilst out today, I checked for updates again.

At 11:06 I checked and it informed me I had 9.1KB of "Portal points of interest" to download and about 1GB of mapping data for "England South" and "England North, Ireland"

It then went through a series of 6 download steps at approx 350KB/sec.

At 12:02 it finally told me that "Installation will be continued if you park your vehicle".

So almost an hour!

I know from previous updates that you need to be powered up during the download bit or it doesn't complete, so that's quite a long time.

Now at 350KB/s is not bad - that's tethered to my phone on EE. When I use my Three SIM instead I get about 50KB/s so I'd have to powered up for 7 HOURS!

Anyway, at the end of it, I had the following updates.





(Unamusingly, I had to keep the engine on from time to time whilst doing all this, and my "trip" MPG went from 28.6 to 18.8)


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