Porsche ID

Audio, Navigation, Electronic Issues and Fixes
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Pivot
Posts: 660
Joined: Sun Sep 09, 2018 7:41 pm

Porsche ID

Post by Pivot » Sat May 11, 2019 3:47 pm

Why does my Macan S forget my Porsche ID and I have to re-enter the pairing code circa once per week?

Is it normal? I hope not.

I use the vehicle every day, so it is odd that once in a while it forgets my settings for no apparent reason. I certainly didn’t log-off.
Macan S gen II, 435i Coupe, RnineT


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Nuclear Nick
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Joined: Wed Feb 17, 2016 3:42 pm
Location: Bristol

Re: Porsche ID

Post by Nuclear Nick » Sat May 11, 2019 3:59 pm

Pivot wrote:
Sat May 11, 2019 3:47 pm
Why does my Macan S forget my Porsche ID and I have to re-enter the pairing code circa once per week?

Is it normal? I hope not.

I use the vehicle every day, so it is odd that once in a while it forgets my settings for no apparent reason. I certainly didn’t log-off.
No that's not normal. Sorry, can't help with a solution though. Phone call to Connect helpline?
Nick

Macan Turbo, collected 6/9/16 - http://www.porsche-code.com/PHPDB6Z7

911 C2 GTS, collected 8/3/18 - http://www.porsche-code.com/PJKUPBX8

BMW K1300S, BMW R1250 GSA


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Pivot
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Re: Porsche ID

Post by Pivot » Sat May 11, 2019 8:37 pm

Nuclear Nick wrote: No that's not normal. Sorry, can't help with a solution though. Phone call to Connect helpline?
Thanks NN
Macan S gen II, 435i Coupe, RnineT


Col Lamb
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Joined: Fri Oct 30, 2015 8:38 pm
Location: Lancashire

Re: Porsche ID

Post by Col Lamb » Mon May 13, 2019 5:44 pm

It is not an unknown problem.

Members here have advised of exactly the same problem, but it has not been reported for a couple of years now.
Col
Macan Turbo
Air, 20” wheels, ACC, Pano, SurCam, 14w, LEDs, PS+, Int Light Pack, Heated seats and Steering, spare wheel
SC, Privacy glass, PDK gear, SD mirrors, Met Black, partial garnet.

Prior Macan SD similar spec to Turbo


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Pivot
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Re: Porsche ID

Post by Pivot » Mon May 13, 2019 7:03 pm

Tx Col,

I don’t have data signal (3G/4G) in my garage, I wonder if it has anything to do with that? Perhaps it logs-off after it can’t find a signal for ## min?
Macan S gen II, 435i Coupe, RnineT


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Semerka
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Location: Surrey, UK

Porsche ID

Post by Semerka » Mon May 13, 2019 9:24 pm

Did you choose to be kept logged in? I seem to remember that there is an option for the PCM to save the pairing code, so you don't have to enter it each time.
Our stable:
- Turbo in Night Blue with Black Leather & Carbon interior (2016)
- 718 Cayman GTS in GT Silver with Crayon GTS interior (2018)
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Pivot
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Re: Porsche ID

Post by Pivot » Tue May 14, 2019 7:01 am

Semerka wrote:Did you choose to be kept logged in? I seem to remember that there is an option for the PCM to save the pairing code, so you don't have to enter it each time.
Yip, I selected the tick-box to remember the code. I think this is how it holds the setting for few days. Something is tripping it after a week or so.
Macan S gen II, 435i Coupe, RnineT


Col Lamb
Posts: 7188
Joined: Fri Oct 30, 2015 8:38 pm
Location: Lancashire

Re: Porsche ID

Post by Col Lamb » Tue May 14, 2019 10:32 am

Pivot wrote:
Mon May 13, 2019 7:03 pm
Tx Col,

I don’t have data signal (3G/4G) in my garage, I wonder if it has anything to do with that? Perhaps it logs-off after it can’t find a signal for ## min?
I may be wrong but I think Goron may have suffered similar problems as he also garages his Macan in an area where signals are spasmodic. Cannot remember what happened in his case.
Col
Macan Turbo
Air, 20” wheels, ACC, Pano, SurCam, 14w, LEDs, PS+, Int Light Pack, Heated seats and Steering, spare wheel
SC, Privacy glass, PDK gear, SD mirrors, Met Black, partial garnet.

Prior Macan SD similar spec to Turbo


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Pivot
Posts: 660
Joined: Sun Sep 09, 2018 7:41 pm

Re: Porsche ID

Post by Pivot » Wed May 15, 2019 9:04 pm

Today I was driving my car out of my work basement garage and I have noticed that the car was searching for the 3G/LTE signal. Eventually, the car stopped searching and displayed “No Porsche ID”
I have not spoken to the dealer yet, but I am confident that it is related, if not the root cause.
Macan S gen II, 435i Coupe, RnineT


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Nuclear Nick
Posts: 2139
Joined: Wed Feb 17, 2016 3:42 pm
Location: Bristol

Re: Porsche ID

Post by Nuclear Nick » Thu May 16, 2019 6:02 am

Pivot wrote:
Wed May 15, 2019 9:04 pm
Today I was driving my car out of my work basement garage and I have noticed that the car was searching for the 3G/LTE signal. Eventually, the car stopped searching and displayed “No Porsche ID”
I have not spoken to the dealer yet, but I am confident that it is related, if not the root cause.
Have you tried the helpline yet? I've found them very helpful in the past and maybe they can give some advice that would help in your discussions with the OPC.
Nick

Macan Turbo, collected 6/9/16 - http://www.porsche-code.com/PHPDB6Z7

911 C2 GTS, collected 8/3/18 - http://www.porsche-code.com/PJKUPBX8

BMW K1300S, BMW R1250 GSA


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