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Porsche ID

Posted: Sat May 11, 2019 3:47 pm
by Pivot
Why does my Macan S forget my Porsche ID and I have to re-enter the pairing code circa once per week?

Is it normal? I hope not.

I use the vehicle every day, so it is odd that once in a while it forgets my settings for no apparent reason. I certainly didn’t log-off.

Re: Porsche ID

Posted: Sat May 11, 2019 3:59 pm
by Nuclear Nick
Pivot wrote: Sat May 11, 2019 3:47 pm Why does my Macan S forget my Porsche ID and I have to re-enter the pairing code circa once per week?

Is it normal? I hope not.

I use the vehicle every day, so it is odd that once in a while it forgets my settings for no apparent reason. I certainly didn’t log-off.
No that's not normal. Sorry, can't help with a solution though. Phone call to Connect helpline?

Re: Porsche ID

Posted: Sat May 11, 2019 8:37 pm
by Pivot
Nuclear Nick wrote: No that's not normal. Sorry, can't help with a solution though. Phone call to Connect helpline?
Thanks NN

Re: Porsche ID

Posted: Mon May 13, 2019 5:44 pm
by Col Lamb
It is not an unknown problem.

Members here have advised of exactly the same problem, but it has not been reported for a couple of years now.

Re: Porsche ID

Posted: Mon May 13, 2019 7:03 pm
by Pivot
Tx Col,

I don’t have data signal (3G/4G) in my garage, I wonder if it has anything to do with that? Perhaps it logs-off after it can’t find a signal for ## min?

Porsche ID

Posted: Mon May 13, 2019 9:24 pm
by Semerka
Did you choose to be kept logged in? I seem to remember that there is an option for the PCM to save the pairing code, so you don't have to enter it each time.

Re: Porsche ID

Posted: Tue May 14, 2019 7:01 am
by Pivot
Semerka wrote:Did you choose to be kept logged in? I seem to remember that there is an option for the PCM to save the pairing code, so you don't have to enter it each time.
Yip, I selected the tick-box to remember the code. I think this is how it holds the setting for few days. Something is tripping it after a week or so.

Re: Porsche ID

Posted: Tue May 14, 2019 10:32 am
by Col Lamb
Pivot wrote: Mon May 13, 2019 7:03 pm Tx Col,

I don’t have data signal (3G/4G) in my garage, I wonder if it has anything to do with that? Perhaps it logs-off after it can’t find a signal for ## min?
I may be wrong but I think Goron may have suffered similar problems as he also garages his Macan in an area where signals are spasmodic. Cannot remember what happened in his case.

Re: Porsche ID

Posted: Wed May 15, 2019 9:04 pm
by Pivot
Today I was driving my car out of my work basement garage and I have noticed that the car was searching for the 3G/LTE signal. Eventually, the car stopped searching and displayed “No Porsche ID”
I have not spoken to the dealer yet, but I am confident that it is related, if not the root cause.

Re: Porsche ID

Posted: Thu May 16, 2019 6:02 am
by Nuclear Nick
Pivot wrote: Wed May 15, 2019 9:04 pm Today I was driving my car out of my work basement garage and I have noticed that the car was searching for the 3G/LTE signal. Eventually, the car stopped searching and displayed “No Porsche ID”
I have not spoken to the dealer yet, but I am confident that it is related, if not the root cause.
Have you tried the helpline yet? I've found them very helpful in the past and maybe they can give some advice that would help in your discussions with the OPC.