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Re: Windscreen replacement

Posted: Mon Dec 04, 2017 6:10 pm
by Paul
Col M wrote:
Mon Dec 04, 2017 6:03 pm
Gob smacking development... from senior Autoglass rep. Because the metal clips are frequently damaged on the overhead console and clips are not part of the screen replacement package... using the black screen glue is their APPROVED process!
Definitely worth getting the insurance company involved - that’s a rubbish answer!
“ yeah, our guys always break stuff, so we give them a tube of gunk!”
“ approved process” my @rse! Approved by who!? Not Porsche, that’s for sure!
👎😡😡

Re: Windscreen replacement

Posted: Mon Dec 04, 2017 6:32 pm
by Col M
Actually this stuff came on a roll ;)

No... just approved by Auto-ass HQ. So not a rogue fitter.

Oh also because the console cabling has a retaining clip it is suitable to leave it hanging by it.

Re: Windscreen replacement

Posted: Mon Dec 04, 2017 11:13 pm
by Paul
Col M wrote:
Mon Dec 04, 2017 6:32 pm
Actually this stuff came on a roll ;)

No... just approved by Auto-ass HQ. So not a rogue fitter.

Oh also because the console cabling has a retaining clip it is suitable to leave it hanging by it.

...you couldn’t make it up, could you.......

Re: Windscreen replacement

Posted: Tue Dec 05, 2017 7:13 am
by Col M
Paul wrote:
Mon Dec 04, 2017 11:13 pm
Col M wrote:
Mon Dec 04, 2017 6:32 pm
Actually this stuff came on a roll ;)

No... just approved by Auto-ass HQ. So not a rogue fitter.

Oh also because the console cabling has a retaining clip it is suitable to leave it hanging by it.

...you couldn’t make it up, could you.......
Nope. They've said they'll pay for any rectification costs. Hopefully Porsche Cambridge can locate where my internal lights have gone...both the rear reading & front vanity mirror ones.

Re: Windscreen replacement

Posted: Sat Feb 10, 2018 11:20 am
by Col M
Well this replacement screen is now cracked! Will get OPC to conduct the replacement from the start this time. Just complete the 2200miles to the intermediate service. Going to try Clearplex on this one.

Windscreen replacement

Posted: Sat Feb 10, 2018 11:48 am
by Semerka
Col M wrote:
Sat Feb 10, 2018 11:20 am
Well this replacement screen is now cracked! Will get OPC to conduct the replacement from the start this time. Just complete the 2200miles to the intermediate service. Going to try Clearplex on this one.
I hope you have a better luck this time! Perhaps it's a blessing in disguise that the replacement screen is cracked and it all has to be re-done properly now.

I have just come accross your story with Auto-Glass, what a shocker! :shock:

Re: Windscreen replacement

Posted: Sat Feb 10, 2018 11:53 am
by Col M
Semerka wrote:
Sat Feb 10, 2018 11:48 am
Col M wrote:
Sat Feb 10, 2018 11:20 am
Well this replacement screen is now cracked! Will get OPC to conduct the replacement from the start this time. Just complete the 2200miles to the intermediate service. Going to try Clearplex on this one.
I hope you have a better luck this time! Perhaps it's a blessing in disguise that the replacement screen is cracked and it all has to be re-done properly now.

I have just come accross your story with Auto-Glass, what a shocker! :shock:
Indeed...wonder if they order clips now. OPC very reasonable in costs and only had to recoup £93.88 from Autoglass

Re: Windscreen replacement

Posted: Wed Mar 21, 2018 1:28 pm
by Col M
Well I'm still being done by Porsche Glass!

Car was in this week for 2nd screen replacement & interim service.... so had a Cayenne courtesy car. Signed the documents (including the £500 excess). And got a stone chip in the screen ... to find out that the £500 excess also applied to the glass. I cannot recommend Cambridge OPC after this. No warning, that their curtesy had such strings attached no suggestion that they could have simply picked up my vehicle.

Re: Windscreen replacement

Posted: Wed Mar 21, 2018 2:19 pm
by Paul
Col M wrote:
Wed Mar 21, 2018 1:28 pm
Well I'm still being done by Porsche Glass!

Car was in this week for 2nd screen replacement & interim service.... so had a Cayenne courtesy car. Signed the documents (including the £500 excess). And got a stone chip in the screen ... to find out that the £500 excess also applied to the glass. I cannot recommend Cambridge OPC after this. No warning, that their curtesy had such strings attached no suggestion that they could have simply picked up my vehicle.
Unfortunate, but surely a £75 chip repair will suffice?

As for you paying for it....why shouldn’t you? Would you be happy if they took your car out on road test and brought it back with a chipped screen?

Re: Windscreen replacement

Posted: Wed Mar 21, 2018 2:57 pm
by Wing Commander
Paul wrote:
Wed Mar 21, 2018 2:19 pm
Unfortunate, but surely a £75 chip repair will suffice?

Presume it depends upon the size & position of the chip...? :geek: