I checked with the OPC when I was in a couple of weeks ago and they (well one particular guy there) was all "*shrug* call vodafone".
So last Saturday when I was out and about, I called the Vodafone Automotive customer service number and was told that their hours were from 9am. It was about 8.30, so I did some shopping, came back and tried again at 9:04am and was put on hold for 7 mins with "2 people in front of me."
They give you a chance to leave a phone number for them to call you back. I did and they didn't.
So same deal this morning. Called them a bit before 9 and the machine told me their hours are now Monday-Friday 9am to 5pm.
What bollox is that?
My car is in an underground carpark with no signal Monday to Friday so I have much inconvenience to be able to call them and troubleshoot the connection.
One option is to call their 24h emergency number "for if your car is stolen" and tell them that I can't connect to my car. I suspect that would just add more grief to an already unsatisfactory situation.
No "I don't bother with the tracker" comments please, but if anyone knows of a better number to call, or has experienced this kind of issue before, any info would be helpful.
Cheers.