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goron59
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Post by goron59 »

VanB wrote: Sun Aug 13, 2017 10:11 pm
goron59 wrote: Sun Aug 13, 2017 10:08 pm Twitter is handy to get fast responses from companies that otherwise have shit customer service departments.
Public shaming seems to have that effect on them :)
Not sure anything would work with either BA or BT (or Sky come to think of it)
You're probably right. But I have a 100% success rate on all my twitter-based complaints, so worth having the account.
Used to have 2016 Macan Turbo PHCKCL70
Previously a 2014 Macan Turbo.
Now a 2021 Tesla Model 3 LR

Col Lamb
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Post by Col Lamb »

goron59 wrote: Sun Aug 13, 2017 10:08 pm Twitter is handy to get fast responses from companies that otherwise have shit customer service departments.
Public shaming seems to have that effect on them :)
So if I Twite or whatever the term for using Twitter is that my local Jag dealer has cr4p customer service and that is why I am not currently driving one of their cars that they will respond in a positive manner and sort them out?
Col
Macan Turbo
Air, 20” wheels, ACC, Pano, SurCam, 14w, LEDs, PS+, Int Light Pack, Heated seats and Steering, spare wheel, SC, Privacy glass, PDK gear, SD mirrors, Met Black, rear airbags
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VanB
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Post by VanB »

No Col the won't give a flying f*ck because their crap cars are selling like hot cakes so no need to bother about Twatter!
Current - 991.2 GTS C4 GT Silver
Previous: Macan GTS Night Blue
Previous: 981 Cayman S Agate
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goron59
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Post by goron59 »

They might. I was being given the runaround from Jaguar for an F-Pace test drive, so I tweeted about my displeasure to them, then within a day, I had the test drive organised.
Used to have 2016 Macan Turbo PHCKCL70
Previously a 2014 Macan Turbo.
Now a 2021 Tesla Model 3 LR
Dandock
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Post by Dandock »

Better to try to catch a new customer than to placate an existing one.
VG Petrol S http://www.porsche-code.com/PHIVCQU7           And a GT3 RS... by Lego! Not crash-tested! 😀
Col Lamb
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Location: Lancashire

Post by Col Lamb »

VanB wrote: Sun Aug 13, 2017 10:21 pm No Col the won't give a flying f*ck because their crap cars are selling like hot cakes so no need to bother about Twatter!
One lives in hope.
Col
Macan Turbo
Air, 20” wheels, ACC, Pano, SurCam, 14w, LEDs, PS+, Int Light Pack, Heated seats and Steering, spare wheel, SC, Privacy glass, PDK gear, SD mirrors, Met Black, rear airbags
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Wing Commander
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Post by Wing Commander »

Dandock wrote: Sun Aug 13, 2017 10:41 pm Better to try to catch a new customer than to placate an existing one.

I guess you're being ironic, Mike? :|

Traditional business wisdom always used to be that it's cheaper & easier to retain an existing customer than it is to attract a new one? :?
Simon

Sold: 2016 Rhodium Silver Macan 2.0
Sold: 2013 Platinum Silver 911 (991.1) C2
Sold: 2017 Carmine Red Panamera 4
Mine: 991.2 Carrera T Racing Yellow 06/04/2018
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goron59
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Post by goron59 »

Very much depends on the product and market. Jaguar is a good example of abandoning old customers (because they're cheap and not repeat buying and, frankly, dropping dead) and attracting a new customer to a new market.
So many marques are now selling more to new customers than to repeat.
Used to have 2016 Macan Turbo PHCKCL70
Previously a 2014 Macan Turbo.
Now a 2021 Tesla Model 3 LR
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Wing Commander
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Location: Wiltshire

Post by Wing Commander »

goron59 wrote: Mon Aug 14, 2017 8:40 pm Very much depends on the product and market. Jaguar is a good example of abandoning old customers (because they're cheap and not repeat buying and, frankly, dropping dead) and attracting a new customer to a new market.
So many marques are now selling more to new customers than to repeat.

Maybe I'm behind the times :roll: and working in an industry that places a high value on our existing client bank. I guess that with the Macan, Cayenne and Panamera, Porsche are now attracting very many new buyers to the brand... 🤔
Simon

Sold: 2016 Rhodium Silver Macan 2.0
Sold: 2013 Platinum Silver 911 (991.1) C2
Sold: 2017 Carmine Red Panamera 4
Mine: 991.2 Carrera T Racing Yellow 06/04/2018
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goron59
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Post by goron59 »

Yep.
Used to have 2016 Macan Turbo PHCKCL70
Previously a 2014 Macan Turbo.
Now a 2021 Tesla Model 3 LR
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