You're probably right. But I have a 100% success rate on all my twitter-based complaints, so worth having the account.
This forum on Twitter
So if I Twite or whatever the term for using Twitter is that my local Jag dealer has cr4p customer service and that is why I am not currently driving one of their cars that they will respond in a positive manner and sort them out?
Col
Macan Turbo
Air, 20” wheels, ACC, Pano, SurCam, 14w, LEDs, PS+, Int Light Pack, Heated seats and Steering, spare wheel, SC, Privacy glass, PDK gear, SD mirrors, Met Black, rear airbags
Macan Turbo
Air, 20” wheels, ACC, Pano, SurCam, 14w, LEDs, PS+, Int Light Pack, Heated seats and Steering, spare wheel, SC, Privacy glass, PDK gear, SD mirrors, Met Black, rear airbags
They might. I was being given the runaround from Jaguar for an F-Pace test drive, so I tweeted about my displeasure to them, then within a day, I had the test drive organised.
Used to have 2016 Macan Turbo PHCKCL70
Previously a 2014 Macan Turbo.
Now a 2021 Tesla Model 3 LR
Previously a 2014 Macan Turbo.
Now a 2021 Tesla Model 3 LR
Better to try to catch a new customer than to placate an existing one.
VG Petrol S http://www.porsche-code.com/PHIVCQU7 And a GT3 RS... by Lego! Not crash-tested!
One lives in hope.
Col
Macan Turbo
Air, 20” wheels, ACC, Pano, SurCam, 14w, LEDs, PS+, Int Light Pack, Heated seats and Steering, spare wheel, SC, Privacy glass, PDK gear, SD mirrors, Met Black, rear airbags
Macan Turbo
Air, 20” wheels, ACC, Pano, SurCam, 14w, LEDs, PS+, Int Light Pack, Heated seats and Steering, spare wheel, SC, Privacy glass, PDK gear, SD mirrors, Met Black, rear airbags
- Wing Commander
- Posts: 19923
- Joined: Tue Oct 06, 2015 5:43 pm
- Location: Wiltshire
I guess you're being ironic, Mike?
Traditional business wisdom always used to be that it's cheaper & easier to retain an existing customer than it is to attract a new one?
Simon
Sold: 2016 Rhodium Silver Macan 2.0
Sold: 2013 Platinum Silver 911 (991.1) C2
Sold: 2017 Carmine Red Panamera 4
Mine: 991.2 Carrera T Racing Yellow 06/04/2018
Sold: 2016 Rhodium Silver Macan 2.0
Sold: 2013 Platinum Silver 911 (991.1) C2
Sold: 2017 Carmine Red Panamera 4
Mine: 991.2 Carrera T Racing Yellow 06/04/2018
Very much depends on the product and market. Jaguar is a good example of abandoning old customers (because they're cheap and not repeat buying and, frankly, dropping dead) and attracting a new customer to a new market.
So many marques are now selling more to new customers than to repeat.
So many marques are now selling more to new customers than to repeat.
Used to have 2016 Macan Turbo PHCKCL70
Previously a 2014 Macan Turbo.
Now a 2021 Tesla Model 3 LR
Previously a 2014 Macan Turbo.
Now a 2021 Tesla Model 3 LR
- Wing Commander
- Posts: 19923
- Joined: Tue Oct 06, 2015 5:43 pm
- Location: Wiltshire
goron59 wrote: ↑Mon Aug 14, 2017 8:40 pm Very much depends on the product and market. Jaguar is a good example of abandoning old customers (because they're cheap and not repeat buying and, frankly, dropping dead) and attracting a new customer to a new market.
So many marques are now selling more to new customers than to repeat.
Maybe I'm behind the times and working in an industry that places a high value on our existing client bank. I guess that with the Macan, Cayenne and Panamera, Porsche are now attracting very many new buyers to the brand...
Simon
Sold: 2016 Rhodium Silver Macan 2.0
Sold: 2013 Platinum Silver 911 (991.1) C2
Sold: 2017 Carmine Red Panamera 4
Mine: 991.2 Carrera T Racing Yellow 06/04/2018
Sold: 2016 Rhodium Silver Macan 2.0
Sold: 2013 Platinum Silver 911 (991.1) C2
Sold: 2017 Carmine Red Panamera 4
Mine: 991.2 Carrera T Racing Yellow 06/04/2018
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