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Wing Commander
Posts: 19878
Joined: Tue Oct 06, 2015 5:43 pm
Location: Wiltshire

Post by Wing Commander »

RAA wrote: Tue May 24, 2022 12:50 pm
Wing Commander wrote: Tue May 24, 2022 8:03 am It’s a lottery.

Virtually all businesses, including Porsche, have variations of customer service between their different sites. Some locations take customer service more seriously than others. And some sites will give higher priority to ‘profit maximisation’ than others. Not all staff and/or managers are the same. ;)
Porsche UK should have area managers that visit OPCs without notice, to check on their level of service.

More objective would be for Porsche GB to phone or email customers, requesting their honest feedback, warts and all.
Simon

Sold: 2016 Rhodium Silver Macan 2.0
Sold: 2013 Platinum Silver 911 (991.1) C2
Sold: 2017 Carmine Red Panamera 4
Mine: 991.2 Carrera T Racing Yellow 06/04/2018

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