Re: Bonnet alignment
Posted: Tue Jan 25, 2022 4:15 am
Sad day yesterday as I sold back my 2 month old gen 3 base to my opc because of body panel fit issues and poor opc point of sale and after sales service. Basically Porsche AG supplied a sub standard car and the opc did not pick it up prior to sale (at pdi) and subsequently did not fix it quickly and efficiently with their approved bodyshop. Lessons learned from the painful and exhausting 2 month ownership process are:
- at handover do not pay the invoice balance until you have fully inspected the car. The big reveal employed stopped me from doing this and then makes it hard work to resolve the issue
- I did however find the issue at handover, after payment, with the salesman but he did not stop the handover and raise it with the workshop who had done the pdi
- I had to push to get the opc to accept the issue and to get rectification work attempted with repeated 60 mile return trips to the opc dealing with a number of different functions and personnel
- the initial rectification attempt was unsuccessful and again I had to escalate the issue with difficulty through the opc management hierachy to get to the point where the opc principle accepted responsibility, apologised and paid me my money back. A very painful and disappointing experience.
Note I also had an issue with the opc when they were unable to supply reasons for the delays at Emden in shipping which involved opc principle conversations. This lack of transparency seemed minor at the time but in hindsight foretold problems that followed.
As a result I will not be buying another porsche in the forseeable future which is a shame as the product is intrinsically very good let down by poor delivery communication, poor quality of supply, poor opc point of sale processes and ability to fix problems quickly and efficiently while minimising the inconvenience to its customers.
I do hope other forummers do not have the same experiences and from my experiences porsche customers need to work hard as they cannot assume they will get the service expected from a supposedly quality product, brand and dealer network.
- at handover do not pay the invoice balance until you have fully inspected the car. The big reveal employed stopped me from doing this and then makes it hard work to resolve the issue
- I did however find the issue at handover, after payment, with the salesman but he did not stop the handover and raise it with the workshop who had done the pdi
- I had to push to get the opc to accept the issue and to get rectification work attempted with repeated 60 mile return trips to the opc dealing with a number of different functions and personnel
- the initial rectification attempt was unsuccessful and again I had to escalate the issue with difficulty through the opc management hierachy to get to the point where the opc principle accepted responsibility, apologised and paid me my money back. A very painful and disappointing experience.
Note I also had an issue with the opc when they were unable to supply reasons for the delays at Emden in shipping which involved opc principle conversations. This lack of transparency seemed minor at the time but in hindsight foretold problems that followed.
As a result I will not be buying another porsche in the forseeable future which is a shame as the product is intrinsically very good let down by poor delivery communication, poor quality of supply, poor opc point of sale processes and ability to fix problems quickly and efficiently while minimising the inconvenience to its customers.
I do hope other forummers do not have the same experiences and from my experiences porsche customers need to work hard as they cannot assume they will get the service expected from a supposedly quality product, brand and dealer network.