Porsche Macan Forums

BigPhil wrote: ↑Thu Aug 22, 2019 2:31 pm My recent 40k from Hatfield OPC was £1,150 plus £160 for brake fluid change.

Surely brake fluid should have been included in the £1150?

BigPhil wrote: ↑Thu Aug 22, 2019 2:31 pm My recent 40k from Hatfield OPC was £1,150 plus £160 for brake fluid change.

What brake fluid costs £160?

The brake fluid was done separately to the service (3 months later) as they said it wasn't due at the time.

Bloody annoying, they then charged me £160 to change it later.

BigPhil wrote: ↑Thu Aug 22, 2019 3:04 pm The brake fluid was done separately to the service (3 months later) as they said it wasn't due at the time.

Bloody annoying, they then charged me £160 to change it later.

So you paid for the brake fluid change twice!

I’d complain to the Service Manager. If they didn’t make a mistake, that’s daylight robbery!

Wing Commander wrote: ↑Thu Aug 22, 2019 5:38 pm

BigPhil wrote: ↑Thu Aug 22, 2019 3:04 pm The brake fluid was done separately to the service (3 months later) as they said it wasn't due at the time.

Bloody annoying, they then charged me £160 to change it later.

So you paid for the brake fluid change twice!

I’d complain to the Service Manager. If they didn’t make a mistake, that’s daylight robbery!

Sadly not. Checked the invoice and the £1,150 was without the brake fluid change. Really pulled my pants down there.

And brake fluid was £100 of labour, £30 of fluid +vat. Ouch!

BigPhil wrote: ↑Fri Aug 23, 2019 12:49 pm

Wing Commander wrote: ↑Thu Aug 22, 2019 5:38 pm

BigPhil wrote: ↑Thu Aug 22, 2019 3:04 pm The brake fluid was done separately to the service (3 months later) as they said it wasn't due at the time.

Bloody annoying, they then charged me £160 to change it later.

So you paid for the brake fluid change twice!

I’d complain to the Service Manager. If they didn’t make a mistake, that’s daylight robbery!

Sadly not. Checked the invoice and the £1,150 was without the brake fluid change. Really pulled my pants down there.

And brake fluid was £100 of labour, £30 of fluid +vat. Ouch!

So they charged you £1,150 for the original service (fixed price including brake fluid + labour to change) then said you didn't need it but still charged you full whack! Then charged you again for it 3 months later. That's some nerve I'd still complain and ask for £160 knocked off my next service

Panthera wrote: ↑Fri Aug 23, 2019 1:19 pm

BigPhil wrote: ↑Fri Aug 23, 2019 12:49 pm

Wing Commander wrote: ↑Thu Aug 22, 2019 5:38 pm So you paid for the brake fluid change twice! I’d complain to the Service Manager. If they didn’t make a mistake, that’s daylight robbery!

Sadly not. Checked the invoice and the £1,150 was without the brake fluid change. Really pulled my pants down there.

And brake fluid was £100 of labour, £30 of fluid +vat. Ouch!

So they charged you £1,150 for the original service (fixed price including brake fluid + labour to change) then said you didn't need it but still charged you full whack! Then charged you again for it 3 months later. That's some nerve I'd still complain and ask for £160 knocked off my next service

Agreed!

Just booked my year 4 service and got the following from Porsche Tonbridge:
Further to our conversation we have pleasure in confirming your Service & MOT booking for Thursday 19th September 2019 with a complimentary collection and delivery from your home address. Your Major Service, Brake Fluid change and Transmission Oil change will our fixed menu price of £1150.00 and your MOT £54.85.
Still a lot of loot though.

EddieTerry wrote: ↑Tue Aug 27, 2019 11:18 pm Just booked my year 4 service and got the following from Porsche Tonbridge:
Further to our conversation we have pleasure in confirming your Service & MOT booking for Thursday 19th September 2019 with a complimentary collection and delivery from your home address. Your Major Service, Brake Fluid change and Transmission Oil change will our fixed menu price of £1150.00 and your MOT £54.85.
Still a lot of loot though.

My local Audi independent specialist would be able to do the same service to the same standard for about 1/3rd the price. But he works solo out of a factory lock-up in a small industrial estate and doesn't have a fancy showroom he's invested millions in.

Then again, Audi dealerships have similar overheads and a similar service would be approx 2/3rd the price so you have to conclude Porsche & their dealerships are milking their customers. There seems to be little justification for the hefty price rises in OPC servicing in the last 18 months other than they know their customers will pay.

Having said that, when it comes to resale time if your Porsche doesn't have an OPC Full Service History you will likely lose £k's... So you suck it up and pay the man. Until your car is old enough that it's a case of diminishing returns on OPC servicing and expensive warranties.

OPC does serve good coffee though

Bearing in mind that my warranty’s shot due to my modifications I will be shopping around when it comes to my 40k mile service...