Headlight crazing 718

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happy days
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Headlight crazing 718

Post by happy days » Wed Sep 11, 2019 8:17 am

With the darker nights now here, I've noticed my headlight covers on both sides of my 718 have a sort of crazing on them when viewed from above. From the front its not apparent. I wonder if the structural integrity of the cover would be affected and whether it would shatter if hit by a stone? I have mailed OPC with the pics and am awaiting their comments.

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Ferdie
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Re: Headlight crazing 718

Post by Ferdie » Wed Sep 11, 2019 8:10 pm

I would say no cracking is good, no matter how small, temperature changes and moisture can only make it worse over time. If it is outside perhaps it could be polished to improve it but you really should expect new lenses from Porsche in my opinion. Hope they resolve it to your satisfaction
991.1 C2 - Black Edition
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Col M
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Re: Headlight crazing 718

Post by Col M » Wed Sep 11, 2019 8:21 pm

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happy days
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Re: Headlight crazing 718

Post by happy days » Fri Sep 20, 2019 11:30 am

Update.

I called in to Belfast OPC yesterday. The SA was puzzled by the crazing and took the car in to the garage to get photos etc for a possible warranty claim.

About twenty minutes later, he appeared sheepishly stating that a service bulletin was issued on 18 September outlining exactly this issue. The bulletin stated that the cause was excessive force being used when cleaning, apparently. He asked me who did my car cleaning. I replied that I did, using only Ultimate Finish Snow Foam and a Karcher K4 pressure washer. My car has never been touched by a sponge, or a mitt or a polisher. I only use snow foam and power wash it off. He took all these details and said he would contact Porsche GB.

Beware 911 owners as the lights are very similar.

Am I the only one who smells a rat here?
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Nuclear Nick
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Re: Headlight crazing 718

Post by Nuclear Nick » Fri Sep 20, 2019 5:03 pm

Excessive force sounds a bit unlikely to me, unless they're claiming very close application of a high pressure jet, or a pulsing jet. Cracking damage to plastics in general is more likely due to sunlight or chemicals but not headlights I'd have thought.
Nick

Macan Turbo, collected 6/9/16 - http://www.porsche-code.com/PHPDB6Z7

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Wing Commander
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Re: Headlight crazing 718

Post by Wing Commander » Fri Sep 20, 2019 6:20 pm

happy days wrote:
Fri Sep 20, 2019 11:30 am

About twenty minutes later, he appeared sheepishly stating that a service bulletin was issued on 18 September outlining exactly this issue. The bulletin stated that the cause was excessive force being used when cleaning, apparently. He asked me who did my car cleaning. I replied that I did, using only Ultimate Finish Snow Foam and a Karcher K4 pressure washer. My car has never been touched by a sponge, or a mitt or a polisher. I only use snow foam and power wash it off. He took all these details and said he would contact Porsche GB.

Beware 911 owners as the lights are very similar.

Am I the only one who smells a rat here?
No mitt or sponge or cloth has ever touched your car? Wow! :shock:

If I only used snow foam and then rinsed off with my Karcher K2, my car would never be properly clean. :?

I’d want Porsche to be more specific about what they mean by excessive force when cleaning. Do they mean a pressure washer, or excess pressure used when cleaning with a mitt or sponge etc?

I agree, something seems very fishy here... :|
Simon

Sold: 2016 Rhodium Silver Macan 2.0
Sold: 2013 Platinum Silver 911 (991.1) C2
Sold: 2017 Carmine Red Panamera 4
Mine: 991.2 Carrera T Racing Yellow http://www.porsche-code.com/PJCIIPK4


bennachie
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Re: Headlight crazing 718

Post by bennachie » Mon Oct 07, 2019 8:18 pm

Too high a concentrate of preptone when they washed the wax off from new......................................
'The secret of life is enjoying the passage of time'


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Paul
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Re: Headlight crazing 718

Post by Paul » Mon Oct 07, 2019 10:25 pm

^^^
New cars haven’t come out of the factory in transit wax for years......white “cling film” on the vulnerable areas.....
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happy days
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Re: Headlight crazing 718

Post by happy days » Thu Oct 10, 2019 12:15 pm

Update. I had one of the PGB surveys following my visit. I normally score them all 10s as they're usually pretty good. This time, I didn't though.

Yesterday the DP rang me to smooze all over me in his inimitable style. Apparently, I'm a long term, valued customer and he wants that to remain (actually, so do I). He proposed a three way split between PGB, Belfast OPC and me which would result in a not insignificant contribution on my behalf. I asked for final figures before I decide what to do.
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Wing Commander
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Re: Headlight crazing 718

Post by Wing Commander » Thu Oct 10, 2019 5:34 pm

^^^ So Porsche admit liability for two thirds of the issue...!? :?
Simon

Sold: 2016 Rhodium Silver Macan 2.0
Sold: 2013 Platinum Silver 911 (991.1) C2
Sold: 2017 Carmine Red Panamera 4
Mine: 991.2 Carrera T Racing Yellow http://www.porsche-code.com/PJCIIPK4


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